LINKS TO PRINTABLE/DOWNLOADABLE DOCUMENTS
Images of the HANDWRITTEN NOTES made by Chris Larham while attending this course in February 2017: page one; page two; page three.
Resizable versions of the THREE IMAGES BELOW can be viewed here: page one; page two; page three.
The POWERPOINT PRESENTATION given by Ian Alford of the RCHT Learning and Development team on 13th February 2017, at RCHT Treliske Hospital, can be opened/downloaded here [link permission obtained from the Learning and Development team]
An ACAS GUIDANCE DOCUMENT on the subject of ‘Challenging conversations and how to manage them’ can be opened/downloaded here
Images of the ‘Conflict Management Survey’ self-assessment completed by Chris Larham on 13.2.17 can be seen here: page one; page two; page three; page four; page five; page six.
A PRINTABLE TEXT DOCUMENT comprising the source material for the following three images can be opened/downloaded here