Managing Critical Conversations

LINKS TO PRINTABLE/DOWNLOADABLE DOCUMENTS

Images of the HANDWRITTEN NOTES made by Chris Larham while attending this course in February 2017: page one; page two; page three.
Resizable versions of the THREE IMAGES BELOW can be viewed here: page one; page two; page three.
The POWERPOINT PRESENTATION given by Ian Alford of the RCHT Learning and Development team on 13th February 2017, at RCHT Treliske Hospital, can be opened/downloaded here [link permission obtained from the Learning and Development team]
An ACAS GUIDANCE DOCUMENT on the subject of ‘Challenging conversations and how to manage them’ can be opened/downloaded here
Images of the ‘Conflict Management Survey’ self-assessment completed by Chris Larham on 13.2.17 can be seen here: page one; page two; page three; page four; page five; page six.
A PRINTABLE TEXT DOCUMENT comprising the source material for the following three images can be opened/downloaded here

Managing Critical Conversations

An image of the first page of the notes typed up by Chris Larham after attending a session entitled 'Managing Critical Conversations' on 13.2.17.
Managing Critical Conversations: Page One

An image of the second page of the notes typed up by Chris Larham after attending a session entitled 'Managing Critical Conversations' on 13.2.17.
Managing Critical Conversations: Page Two

An image of the third page of the notes typed up by Chris Larham after attending a session entitled 'Managing Critical Conversations' on 13.2.17.
Managing Critical Conversations: Page Three

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34-year-old father of three wonderful children [William, Seth, and Alyssa]. Works as an Assistant Technical Officer in the Sterile Services Department of Treliske Hospital, Cornwall. Enjoys jogging, web design, being a bit of a geek, and supporting Arsenal FC. Obtained a BA degree in English from the University of Bolton in 2008, and has continued to gain qualifications in a diverse range of subjects thereafter.

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Posted in Manager's Passport [NHS]

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