LINKS TO PRINTABLE/DOWNLOADABLE DOCUMENTS
Images of the HANDWRITTEN NOTES made by Chris Larham while attending this course in January 2017: page one; page two.
Resizable versions of the TWO IMAGES BELOW can be viewed here: page one; page two.
The POWERPOINT PRESENTATION given by Ian Alford of the RCHT Learning and Development team on 24th January 2017, at RCHT Treliske Hospital, can be opened/downloaded here [link permission obtained from the Learning and Development team]
An ACAS GUIDANCE DOCUMENT on the subject of ‘Challenging Conversations’ can be opened/downloaded here
A PRINTABLE TEXT DOCUMENT comprising the source material for the following two images can be opened/downloaded here